Resources

When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or worsen their moods, so you should choose wisely. Follow these simple steps to ensure you don’t frustrate your customers more than they already were.

Every computer user must be well-versed in various office programs, including Microsoft Excel. If you only know a few basic commands, you haven’t fully mastered Excel. Here are a few features that can make your life easier. Pie and Sunburst Charts Everyone knows that bombarding stakeholders with endless numbers and decimal points is the wrong […]

Avoiding malware and online scams takes a lot of work. You have to treat every email with suspicion, manage a long list of convoluted passwords, and avoid public WiFi networks. Ideally, you follow several other cybersecurity best practices, but many users don’t believe they’re worth the time.

Cloud computing has become an indispensable component in business IT because it’s cost-effective, flexible, and secure. Thanks to hybrid cloud solutions, organizations have access to even more agile computing resources. Hybrid clouds are a combination of private and public clouds.

Voicemail, Do Not Disturb, and call recording are some of the obvious reasons why companies choose VoIP services for their communication needs. But other VoIP features are often underutilized, like customizable hold music or in-call coaching. For a more efficient work flow, check out these overlooked features.

Phishing scams disguise malicious links and emails as messages from trusted sources. The most recent scam to watch out for almost perfectly imitates a trusted invitation to collaborate through Microsoft SharePoint. It’s a three-step attack that’s easy to avoid if you know how it works.

Taking work home, or practically anywhere, has never been easier. The bring your own device (BYOD) strategy has become a popular approach for many businesses to conduct work more efficiently and flexibly. But this strategy is not without risks. BYOD, if not implemented correctly, can make your system susceptible to a number of attacks.

Cloud computing is a trend among businesses, and one company that’s leading it is Google. After years of development and upgrades, they’ve released a cloud-based productivity suite known as G Suite. G Suite puts all of Google’s most popular apps into one package.

Many business owners are looking to artificial intelligence (AI, or “machine learning”) for its potential to improve communications with their customers. It is predicted that by 2020, 85% of all interactions will originate from machine learning “bots.

Companies that want to stay ahead of the curve are switching to Voice over Internet Protocol (VoIP) solutions to drive productivity and mobility. To get ready for the upgrade, you need proper planning and network preparation -– here are the most critical considerations.

Microsoft Word remains one of the most popular and user-friendly apps for business. It is compatible with both Windows and Mac and can be used to create a wide array of business documents. While millions of people use Word every day, most don’t know how to maximize its potential.

When one cyberattack is stopped, another more powerful variant almost always takes its place. It happens all the time with ransomware, computer viruses, and Trojan horses. Recently, this has become the case with Spectre attacks, which exploit a fundamental flaw in modern computer chips.