CRM, ERP, and accounting software go next-level when they’re integrated with your telecommunications platform.
In today’s business parlance, Telephony refers to the use of the Internet to make and take calls instead of plain old telephone service (POTS) equipment. Since Internet calling is charged at lower rates than standard POTS lines, there is savings to be had by changing over to a more modern telephony solution.
Since employees make Internet calls using browser-based software, there are huge opportunities to integrate your phone system with not only your email, but with your Sage Intacct, Sage CRM, and Sage 300 platforms as well. The implications of that are clear: enhanced productivity and much easier inter-departmental collaborations.