Blog

Irate customers? VoIP features can calm them

September 13th, 2018 VoIP
Irate customers? VoIP features can calm them

When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or worsen their moods, so you should choose wisely. Follow these simple steps to ensure you don’t frustrate your customers more than they already were.

3 Microsoft Excel tips to master

3 Microsoft Excel tips to master

Every computer user must be well-versed in various office programs, including Microsoft Excel. If you only know a few basic commands, you haven’t fully mastered Excel. Here are a few features that can make your life easier.

Pie and Sunburst Charts

Everyone knows that bombarding stakeholders with endless numbers and decimal points is the wrong approach.

5 Cybersecurity measures anyone can master

5 Cybersecurity measures anyone can master

Avoiding malware and online scams takes a lot of work. You have to treat every email with suspicion, manage a long list of convoluted passwords, and avoid public WiFi networks. Ideally, you follow several other cybersecurity best practices, but many users don’t believe they’re worth the time.

Hybrid clouds make SMBs more flexible

Hybrid clouds make SMBs more flexible

Cloud computing has become an indispensable component in business IT because it’s cost-effective, flexible, and secure. Thanks to hybrid cloud solutions, organizations have access to even more agile computing resources.

Hybrid clouds are a combination of private and public clouds.

Utilize these VoIP features more often

August 28th, 2018 VoIP
Utilize these VoIP features more often

Voicemail, Do Not Disturb, and call recording are some of the obvious reasons why companies choose VoIP services for their communication needs. But other VoIP features are often underutilized, like customizable hold music or in-call coaching. For a more efficient work flow, check out these overlooked features.

New Office 365 cyberattack on the loose

New Office 365 cyberattack on the loose

Phishing scams disguise malicious links and emails as messages from trusted sources. The most recent scam to watch out for almost perfectly imitates a trusted invitation to collaborate through Microsoft SharePoint. It’s a three-step attack that’s easy to avoid if you know how it works.

4 Security risks of the BYOD strategy

4 Security risks of the BYOD strategy

Taking work home, or practically anywhere, has never been easier. The bring your own device (BYOD) strategy has become a popular approach for many businesses to conduct work more efficiently and flexibly. But this strategy is not without risks. BYOD, if not implemented correctly, can make your system susceptible to a number of attacks.

G Suite Apps Basics

G Suite Apps Basics

Cloud computing is a trend among businesses, and one company that’s leading it is Google. After years of development and upgrades, they’ve released a cloud-based productivity suite known as G Suite.

G Suite puts all of Google’s most popular apps into one package.

What you need to know about e-commerce & AI

What you need to know about e-commerce & AI

Many business owners are looking to artificial intelligence (AI, or “machine learning”) for its potential to improve communications with their customers. It is predicted that by 2020, 85% of all interactions will originate from machine learning “bots.

How your business can prepare for VoIP

August 10th, 2018 VoIP
How your business can prepare for VoIP

Companies that want to stay ahead of the curve are switching to Voice over Internet Protocol (VoIP) solutions to drive productivity and mobility. To get ready for the upgrade, you need proper planning and network preparation -– here are the most critical considerations.